Refund policy

30-day guarantee. Put the nest up and give your cat a month. If it never claims it, email company@shopchillcat.com within 30 days of delivery and we'll refund you in full — you don't need to ship it back.

Damaged or wrong item: Send a photo within 7 days of delivery and we'll ship a replacement immediately, no return needed.

Changed your mind (unopened): Return within 30 days for a full refund. You cover return shipping.

How to start: Email company@shopchillcat.com with your order number and a line about what happened. Refunds return to your original payment method within 5–10 business days.

Not covered: Damage from mounting into unsuitable surfaces, exceeding the 15 lb weight limit, or outdoor use.